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Frequently Asked

All your answers in one place

If your question isn't listed below, please contact us

General FAQ

  • Q. Who is this service for?

      Anyone who have a responsive website

      Fastnative is a quick and reliable solution for anyone who have a responsive website and want to convert it to an app and host it on the apple and google stores. It's simply the best MVP solution out there, because Fasnative handles both the conversion and the hosting of your apps directly to the stores, so you do not have to waste your time doing it.

  • Q. Does my website have to be responsive?

      Yes it does

      Your website must be responsive in order to get the best conversion possible. If you think your website is not responsive, contact us and let our specialist guide you on the best solution available.

  • Q. What happens if I decide that I want a refund?

      30 Days no ask refund policy

      We are sure that you will enjoy the conversion as it is a MVP solution for a quick deployment of your project. In case you want a refund we have a 30 days no ask refund policy. Just contact us and we will be glad to help you.

  • Service Related

  • Q. How many conversions do I get with the basic plan?

      1 IOS & 1 Android App

      When you are subscribed to the basic plan, you may add your website to get both a conversion for the IOS and Android version of your app.

  • Q. Can we add Push notifications?

      Not for the moment

      For the moment this option is not offered. But we are glad to announce that our team is working on many more options for you to enjoy.

  • Q. Can I upgrade or downgrade my subcription plan?

      Yes it is possible

      If you think you have picked the wrong plan, feel free to change your plan at anytime during the month by visiting the my subscription link in the my account section of the menu. A proration adjustment will be made to your invoice.

  • Billing Related

  • Q. How am I billed ?

      We provide subscribtion based service

      At Fastnative we charge a simple monthly fee charged each month on your credit card. We take care of the conversion, the reliability and the hosting of your app.

      More information
  • Q. How can I change my credit card information?

      It's really one simple step

      Once you are logged into your fastnative account, select the billing info link in the my account section of the nmenu. Finally press on the update my credit card button and enter your new card information.

  • Q. How are the payments handled?

      Stripe payment gateway

      Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe make use of best-in-class security tools and practices to maintain a high level of security

      More information
  • Other

  • Q. We are an agency, can we have a custom solution?

      Sure

      We are doing business with more than a hundred agencies worldwide. If you need a tailored solution for your business, contact us at sales@fastnative.com and we will be glad to help you achieve your goals.

  • Q. I am an affiliate reseller, can I resell your services?

      You get a 25$ credit

      We are not offering an affiliate program but we are offering a 25$ promotion on your next bill for each customer you refer to Fastnative.

  • Q. My website is not responsive, do you offer a redesign service.

      That's easy, we do it for you!

      We have a department that handles this for you. Just contact us at sales@fastnative.com and we will be glad to help you. Extra fees may apply for the redesign.

  • Need more assistance? Contact Support Team